PRIVACY POLICY

Newstead Social ("we", "us", "our") is committed to protecting the privacy of our customers and website visitors in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information.

1. Collection of Personal Information

We collect personal information to provide our services, improve customer experiences, and comply with legal obligations. The types of personal information we may collect include:

  • Name, email address, and phone number

  • Billing and payment details

  • Demographic information (such as age and preferences)

  • Information from online interactions (such as website usage data and IP addresses)

  • Any other personal information you provide to us

2. How We Collect Personal Information

We collect personal information in various ways, including:

  • When you make a booking or reservation

  • When you visit our website and social media platforms

  • When you contact us via phone, email, or in person

  • When you sign up for marketing communications or promotions

  • Through third-party services that you authorise

3. Use of Personal Information

We use your personal information to:

  • Provide our hospitality services, including reservations and event bookings

  • Process payments and manage accounts

  • Send promotional offers, event updates, and newsletters (if you opt in)

  • Improve our website and customer experience

  • Comply with legal and regulatory requirements

4. Disclosure of Personal Information

We may disclose your personal information to:

  • Third-party service providers assisting us with operations (e.g., payment processors, marketing agencies)

  • Government authorities where required by law

  • Business partners for promotional activities (with your consent)

  • Any other entities as permitted by law

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Measures include:

  • Secure servers and encryption of payment data

  • Restricted access to personal information

  • Regular security reviews and updates

6. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or incomplete. To do so, please contact us at hello@newsteadsocial.com.au.

7. Cookies and Online Tracking

Our website may use cookies and similar tracking technologies to enhance your experience. You can manage cookie settings through your browser preferences.

8. Marketing Communications

If you opt in to receive marketing communications, you may unsubscribe at any time by following the instructions in our emails or contacting us directly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Newstead Social
2 Masters St, Newstead QLD 4006
Email: hello@newsteadsocial.com.au
Phone: (07) 3252 2974